Data has become the currency of our time, yet few know what to do with it. This is why efforts to improve quality and reduce costs so often fail. Instead of focusing on what matters, we focus on the things that don’t. Instead of making the world of variation visible, we leave its secretes unseen. And yet, since the mid-1920s, a tool capable of making the invisible world of variation visible has been proving its utility. This tool, called the process behavior chart (aka control chart), is
Data has become the currency of our time, yet few know what to do with it. This is why efforts to improve quality and reduce costs so often fail. Instead of focusing on what matters, we focus on the things that don’t. Instead of making the world of variation visible, we leave its secretes unseen. And yet, since the mid-1920s, a tool capable of making the invisible world of variation visible has been proving its utility. This tool, called the process behavior chart (aka control chart), is