THE VIRUS OF VARIATION & PROCESS BEHAVIOR CHARTS

A GUIDE FOR THE PERPLEXED

The Virus of Variation & Process Behavior Charts is an introduction to the reliably overlooked but nevertheless ever present influence of variation on our world. Using the story of the 19th century Hungarian physician Ignaz Semmelweis as a guide, it leverages a real problem with real consequences to highlight the value of understanding variation and the mechanisms by which business and industry can diagnose and treat it. Some of the topics covered include:

• How to build a process behavior chart (control chart)

• How to characterize process behavior

• The right (and wrong) way to calculate process limits

• A review of common data visualizations

• The principles of process improvement

If you would like to be notified when the book is released enter your email address below.

In the meantime head over to the BQI bookshelf for essays covering topics ranging from the theory of Statistical Process Control (SPC) to case studies on supplier quality improvement.